Client Service Officer - Part-time

at  Class Super

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.
At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.
HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)
HUB24 is growing, and we will be looking to add several positions to our Sydney team. If you’re interested in exploring a career within our award winning contact centre, with plenty of room for career development and growth, then this could be the opportunity for you.
Join a professional, fun and vibrant culture where the primary responsibility is to provide exceptional service and maximise customer experience to HUB24 clients.
We are looking to to fill a part-time position Tuesday - Friday 10am - 3pm coming to 19 hours per week.

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• Contact Centre inbound and outbound call enquiries

• Provide a point of contact for clients and actively manage the client relationship including producing welcome emails for new clients.
• Assist with client enquiries in line with the company’s service offering and liaise with key relationships.
• Draft and produce client communications as required by advisors and managers.
• Managing Chat & email enquiries from advisers/clients.
• Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.
• Utilise effective problem solving and time management skills in client service operations.
• Other service-related queries as required and to be assigned by your team leader
• Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration
• Utilise effective problem solving and time management skills in client service operations
• Other service-related queries as required and to be assigned by your team leader