Client Service Owner

at  Aevi

At Aevi, we’re not just a team; we’re a vibrant, global community, committed to shaking up the payments industry. Our culture is all about innovation, creativity, and a passion for pushing boundaries. We’re thrilled to welcome new Aevi’ators who vibe with our values and mission and are ready to join us on our journey of transformation and growth.
The Client Service Owner (CSO) acts as Aevi’s local service representative, responsible for managing and improving services for large merchants and financial institutions. This client-facing role ensures customer satisfaction and service profitability, supported by cross-functional technical teams.

PREFERRED EXPERIENCE:

• Background in Software or Financial Services, particularly in payments.
• Familiarity with JIRA, Confluence, Slack, AWS, Android, Agile, IT infrastructure, and large-scale device rollouts.

• Lead day-to-day delivery of contracted services to maintain high performance and customer satisfaction.
• Build effective operational relationships with customers and internal teams.
• Monitor service delivery, identify issues, and drive service improvements.
• Oversee service reporting (e.g., change, incident, availability) and contribute to governance meetings.
• Facilitate monthly reviews with customers and manage service expansion projects.
• Support service development within Aevi, ensuring smooth service transitions and well-documented changes.
• Forecast revenue, manage billing, and identify growth opportunities within accounts.
• Assist in new business sales campaigns and complete ad hoc duties as needed.