Client Service Representative

at  Banking Talent Academy

Company Description
Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.
Share our vibes? By joining Swissquote, you will become a member of the sector’s leading company. You will be encouraged to develop your skills and to grow within teams of highly qualified specialists. We encourage personal development and actively support creative teamwork, leadership and responsibility.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to +500’000 clients, through our performant and secured digital platforms.
Our +1’000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in? Don’t be shy, apply!
Job Description
Join our Customer Care Department located in Stettbach and become an integral part of our mission to democratize finance with technology. You’ll empower clients throughout their experience with our digital products, ensuring they navigate their financial journeys with confidence and ease.
Guess what? Before handling our customers’ requests, you will benefit from a unique onboarding experience: The Banking Talent Academy! This 3-month program is designed to ignite careers through comprehensive courses on finance, banking and internal tools, facilitated by Swissquote’s experts.

QUALIFICATIONS

• You are a fresh graduate with an economical background OR you already have experience in Customer Care (1-2 years) and want to enter the banking industry.
• You are a native German speaker and fluent in English (B2 level). French is an asset.
• You have a strong interest in financial products and markets.
• You love to interact with people and feel comfortable doing so.
  We are looking for candidates to join our first wave of the program starting in November. The application deadline is 4th October 2024.
  Don’t miss the opportunity to launch your career in Banking with us

After you graduate from the Banking Talent Academy, you will join one of our Customer Care Teams as a Client Service Representative and you will:

• Support clients through various communication channels to ensure their satisfaction with our digital platforms.

• Provide information about our diverse products and services.Collaborate with colleagues in Business Operations, IT, Sales, Legal & Compliance, Marketing, Trading, and more to find the best solutions for our clients’ needs.