Client Service Representative

at  Moore Packaging

About Moore Packaging:
We are not your standard packaging company. We strive to be different. To do the unthinkable. And to dream up packaging solutions that will continue to amaze and astound.
We are innovators. Collaborators. Problem Solvers. But it goes beyond that: We are passionate about the people behind the package. Our space is a safe, inclusive environment where each employee is valued.
This is not a space of hierarchies. It is a space where we share insights, solve puzzles, and work together to develop the perfect solution for our clients. A place for dreamers, thinkers, team players, and doers. This is Moore Packaging.
The Moore Difference is… the way we do things around here.

It consists of our five core values that set the expectation for who we are and how we should act to ensure that we are a great place to work and do business with.

• One Company One Team
• Lead by Example
• Operational Excellence
• Exceptional Customer Experience
• Learn and Grow

For our employees, the Moore Difference is the sum of your workplace experiences with our company. When we perform the Moore Difference consistently, we are doing our part to create an even better place to work and an excellent place for customers to do business with.
For the customer, the Moore Difference represents the experience they have with Moore Packaging. These experiences lead our customers to connect with us, our people, products, and services. When we live the Moore Difference consistently, it builds a stronger, more loyal relationship which supports our continued success.

THE POSITION

We are currently seeking a Client Service Representative with outstanding analytical, problem solving and communication skills to join our Client Services Team. In this role you will undertake a wide range of tasks to support the business runs smoothly and effectively, and that our customer has an exceptional experience The successful candidate will be comfortable managing complex situations, have excellent problem-solving skills and an ability to adapt to a face paced environment.
Reports to: Office Manager
Hours of Work: Monday to Friday, 8:00 am - 4:30 pm (hours may vary based on business needs, applicant must be willing to work overtime)

EDUCATION:

· Post-secondary education with a focus in business studies or related

EXPERIENCE:

· Minimum 2 years’ project coordination experience, preferably customer service exposure
· Minimum 2 years’ business-to-business experience in manufacturing and/or flexible packaging is an asset

QUALIFICATION COMPETENCIES:

· Experience in project management from conception to delivery
· Detail oriented, organized, able to provide accurate information and work both independently as well as in a team environment
· Outstanding verbal, written and presentation skills with strong ability to multi-task
· Excellent Attendance Record
· Models Moore Packaging Corporation Core Competencies (Behaviours)
· Adaptable/enthusiastic to change and committed to corporate goals and objectives
· High degree of proficiency in the use of various computer applications, including Microsoft Office and Outlook
· Accountable and responsible to proactively and effectively resolve issues and deal with changes and interruptions
· Takes the initiative to improve the workplace

Please refer the Job description for details