Client Service Specialist, Group Force Benefits

at  NFP Corp

WHO WE ARE

We’re Group Force Benefits Inc., a wholly owned subsidiary of NFP Canada – 6x Best Places to Work award winner and a recognized Elite Agency award winner. NFP is We’ve become one of the largest insurance brokerage, consulting and wealth management firms by building enduring relationships with our clients and helping them realize their goals.
Group Force is a benefits Managing General Agency (MGA) that acts as a liaison between advisors & insurers to create back-office efficiencies for group benefits solutions. Our team works with advisors and insurance specialists to provide a range of group insurance and benefits services.
As an organization, we care about giving back to the community. We contribute to different organizations, including Children’s Cancer Society, GenHERation, Year Up and many more. To learn more about NFP Canada please visit https://nfp.ca/. To learn more about Group Force, please visit http://groupforce.ca/.

ABOUT THE ROLE

As a Client Service Specialist at Group Force Benefits, you’ll play a pivotal role in ensuring our clients receive exceptional service via various modes of communication. You’ll be an integral part of a team dedicated to maintaining strong relationships with our advisors, insurers and colleagues. Responsible for contributing and maintaining our CRM (SharePoint).

WHAT YOU’LL DO

• Serve as a trusted point of contact for our advisors, insurers and colleagues, providing timely and informative support.
• Providing best in class customer service while responding to inquiries and service requests, within established service levels and quality measures.
• Building and maintaining strong respectful relationships with our stakeholders, senior leadership and colleagues.
• Demonstrating collaboration and insightful, confident decision making.
• Effectively resolve product or service issues by clarifying complaints, conducting the required research to determine the cause of the inquiry, selecting and explaining the best solution to solve the inquiry.
• Acting as the liaison between internal/external stakeholders by managing the flow of information/documents; maintaining, updating and filing in our internal CRM (SharePoint).
• Answering and initiating telephone calls and emails ranging from minor to complex situations; responding and resolving in a timely manner and providing solutions as appropriate.
• Working collaboratively with key stakeholders to manage new sales, amendments, and complex changes.