Client Service Specialist

at  HUB International

IGNITE YOUR POTENTIAL. IMPACT WHAT MATTERS.

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.
When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

WHAT YOU WILL BRING TO THE ROLE –

• 1 to 2 years’ experience in a group insurance environment such as an insurance company, consulting firm, or as a benefits plan administrator for an employer.
• Experience with insurance management software would be considered an asset.
• Proficient Microsoft Excel skills with ability to apply formulas.
• Proficient with Word and PowerPoint.
• Strong analytical, organizational, mathematical, and prioritizing skills.
• Comfortable communicating with Clients, Employees, and insurance carriers.
• Excellent written communication skills.
• Able to handle multiple deadlines and priorities.
• Strong team player and able to work independently.
• Commitment to education and ongoing development
• Availability of an automobile and valid Manitoba Driver’s License.

Acting as Client Service Specialist, you will be involved in assisting with the set-up of employer group benefits plans and are responsible for assisting with the day-to-day administrative duties for the Employee Benefits Department. During your busy day, your main duties will include but will not be limited to:

• Communicate with Clients, Employees and Carriers.
• Provide customer service support to Consultants, Clients, and Employees.
• Attend Client meetings.
• Draft Employee communications.
• Write/prepare marketing reports and other reports as needed.
• Conduct Employee meetings and presentations in person and/or virtual.
• Create Client and/or Employee presentations.
• Review contracts, booklets, and amendments.
• Prepare market specifications, summarize, and analyze quotations.
• Provide benefit solutions and alternatives to consultants.
• Prepare benefit costing alternatives.
• Undertake cost share analysis reviews.
• Peer review other team members’ work