Client Service Supervisor

at  Brown Brothers Harriman

At BBH we value diverse backgrounds, so if your experience looks a little different from what we’ve outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
Join us as a Client Service Supervisor - Funds Accounting
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being. At BBH, the client is at the center of everything we do, our client service teams have excellent interpersonal skills, they are comfortable simplifying complex concepts, they take action, and get things done.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you. The client service supervisor Fund accounting role operates at the interface of technical operational processes and client service, so the ability to simplify complex concepts and offer creative solutions is paramount.
Join us as a Client Service Supervisor – Funds Accounting focused
In this role you will oversee the mutual fund accounting activities of several large, complex funds and/or a group of funds. The position ensures the firm’s clients receive accurate and timely data and serves as a point of escalation for complex client issues.

Key Technical Responsibilities:

• Demonstrate understanding of daily UCITS and Part II mutual fund accounting activities and be comfortable running exception and risk-based reviews.
• As part of the oversight and control responsibilities, liaise with BBH operational centers of excellence to ensure the accurate and timely valuation of accounting records.
• Manage and resolve incidents by having the capability to efficiently analyze the validity of transactions, valuation impacts, and any other portfolio impacting aspects (e.g. hedging, performance fees, or swing pricing) while ensuring escalation of issues based on set tolerances.
• Demonstrate ability to collaborate with cross functional teams to deliver fund events and projects in line with defined best practices (e.g., Launch, Liquidation, Year-end audit cycle).
• Exhibit a sound understanding of BBH and industry products and services.

Key Client Focused Responsibilities:

• Serve as a key point of contact for external clients with regard to daily servicing inquiries.
• Assign and follow up on client cases and escalations with relationship owner of your assigned client level contacts.
• Coordinate and follow up on client meetings and deliverables (e.g., monthly metrics and operational logs).
• Develop key internal relationships to proactively aid in the resolution of client issues.

Key Competencies:

• Communication – succinct internal and external communication, ability to simplify complex technical concepts and to convey complex financial information to clients in a clear and understandable manner, both in writing and verbally.
• Service Excellence and client centric approach - building and maintaining strong client relationships is a key aspect of the role. Being responsive, attentive, and empathetic to client needs and their underlying drivers enhances client satisfaction and retention.
• Ability to see a challenge from multiple perspectives, generate several workable solutions, then build a case for the best option.

Experience and education background:

• Bachelor or Master’s degree in Finance, Accounting, Economics or equivalent
• 4+ years of experience in fund accounting, NAV oversight or similar, fund audit experience acceptable
• Understanding of the fund industry and applicable regulations

We are looking for someone who is committed to using their deep level of expertise in fund accounting and financial products to deliver outstanding client service. You should be highly team oriented, committed to operating in the best interests of the company and the team and passionate about what you do.
If you are looking to push your career to the next level, introduce yourself by submitting your resume. We look forward to hearing from you!

Key Technical Responsibilities:

• Demonstrate understanding of daily UCITS and Part II mutual fund accounting activities and be comfortable running exception and risk-based reviews.
• As part of the oversight and control responsibilities, liaise with BBH operational centers of excellence to ensure the accurate and timely valuation of accounting records.
• Manage and resolve incidents by having the capability to efficiently analyze the validity of transactions, valuation impacts, and any other portfolio impacting aspects (e.g. hedging, performance fees, or swing pricing) while ensuring escalation of issues based on set tolerances.
• Demonstrate ability to collaborate with cross functional teams to deliver fund events and projects in line with defined best practices (e.g., Launch, Liquidation, Year-end audit cycle).
• Exhibit a sound understanding of BBH and industry products and services

Key Client Focused Responsibilities:

• Serve as a key point of contact for external clients with regard to daily servicing inquiries.
• Assign and follow up on client cases and escalations with relationship owner of your assigned client level contacts.
• Coordinate and follow up on client meetings and deliverables (e.g., monthly metrics and operational logs).
• Develop key internal relationships to proactively aid in the resolution of client issues