Client Services Administrator

at  Attivo Group

ESSENTIAL SKILLS AND EXPERIENCE

• Minimum 5 GCSEs graded A-B (6), or equivalent, including Maths and English or have the experience to demonstrate the ability to work at this level
• Excellent interpersonal, listening, numerical and IT skills
• Excellent written/verbal communication skills
• Good organisational, time management, and caseload management skills
• Ability to work well under pressure while maintaining excellent attention to detail.
• Experience within Financial Planning or Wealth Management.

DESIRABLE SKILLS AND EXPERIENCE

• Relevant Financial Services regulatory qualification.
• Experience of resolving client dissatisfaction Experience within Financial Planning or Wealth Management.

ABOUT THE ROLE:

As a Client Services Administrator you will play a vital role in fostering and maintaining strong relationships with both existing and prospective clients. You will be the first point of contact for our clients, providing exceptional support and ensuring all enquiries are handled with efficiency and professionalism. You will be required to manage inbound communications, assist with client inquiries and facilitate the seamless transfer of business during acquisitions. You will work closely with key stakeholders within the business, including our Financial Planners, supporting arranging annual client review meetings, and supporting various projects.

KEY RESPONSIBILITIES INCLUDE:

• Ensuring that all enquiries are handled in an efficient and timely manner, delivering exceptional levels of customer service to all clients.
• Adherence to the requirements laid out by the FCA in terms of compliance, customer risk and Treating Customers Fairly (TCF) principles
• Ensuring that all client interactions are documented accurately on Intelligent Office and adhere to GDPR
• Using knowledge of Attivo Group products and services, Identifying new business opportunities
• Work closely with other team members and Financial Planners to provide the best services to all new and existing clients.
• Ensure that all activities are accurately recorded and updated
• Proactively maintain an up-to-date knowledge of the Business processes and service offerings to its clients.