Client Services Administrator

at  Omnicom Health Group

THE ROLE:

This support role includes a variety of activities with the main focus on updating/maintaining our contracting request trackers. Additional activities will include providing analysis of contracting requests, updating the Client Relationship Management Database (Microsoft Dynamics), researching client pipelines, researching client contacts and supporting marketing initiatives amongst other administrative duties.

CONTRACTING REQUESTS ADMINISTRATION/RESPONSIBILITIES:

• Be a point of contact for internal contract review requests (MSAs/SOWs/NDAs)
• Management of requests & updating/maintaining contracting request trackers
• Review ongoing requests and completions
• Utilise data from trackers to provide MI/Analysis to be shared with Senior Management
• Assist Senior Manager with regular meetings with Accounts regarding completions & service performance focusing upon contracting processes
• Be a point of contact for internal ARW stakeholders regarding Accounts services

BUSINESS DEVELOPMENT ACCOUNTABILITIES/RESPONSIBILITIES:

• Updating and maintaining Microsoft Dynamics
• Imperative that the data input (from contact reports / requests for changes / new contacts) is highly accurate
• Entering appointment details and ensuring the information is recorded accurately
• Utilising database to provide targeted lists for Franchise Teams
• Full training will be provided on Microsoft Dynamics
• Financial / commercial understanding of the business
• to include tracking sales across Franchises – inputting information into Microsoft Dynamics, interpreting data to develop spidergrams, monthly analysis and charting of data
• Reviewing client drug development pipelines
• Identification of potential new client targets and inputting into the database