Client Services Analyst

at  SP Global

BASIC REQUIRED QUALIFICATIONS:

Bachelor’s degree preferred
Previous experience working with software systems and technology is preferable
Knowledge of financial markets and OTC derivatives is a major plus
Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

ADDITIONAL PREFERRED QUALIFICATIONS:

Excellent interpersonal, written, and verbal communication skills
Resourceful, committed, and able to problem-solve with limited direction
High level of accuracy and attention to detail

RIGHT TO WORK REQUIREMENTS:

This role is limited to persons with indefinite right to work in the United States.
About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at www.osttra.com .
What’s In It For You?

RESPONSIBILITIES AND IMPACT:

OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement.
Our customers include banks, hedge funds, asset managers, central banks, regulators,
auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise, and strong relationships with market participants.
Develop and maintain productive client regulatory relationships
Monitor client query queues, diagnosing and resolving any resulting exceptions or errors, and work with internal groups to provide resolution
Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
Respond to client requests by providing detailed investigation and feedback
Identify and track system improvements, partnering with technology teams to ensure system delivery
Participate in the testing of system enhancements