Client Services and Research Coordinator

at  AttorneyGenerals Department

Job description
Agency Attorney-General’s Department Work unit NT Redress Coordination Team
Job title Client Services and Research Designation Professional 2
Coordinator
Job type Full time Duration Fixed to 31/12/2028
Salary $90,024 - $107,554 Location Darwin
Position number 42363 RTF 313372 Closing 27/01/2025
Contact officer Monica Guit, Manager Redress Coordination, on 08 8924 4018 or monica.guit@nt.gov.au
About the agency https://agd.nt.gov.au/homepage
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=313372

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or
job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go
to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go
to the OCPE website.
Primary objective
To assist and support the Northern Territory (NT) Redress Coordination Team in the provision of services to support the National
Redress Scheme for Institutional Child Sexual Abuse (the Scheme).
Context statement
The establishment of the Scheme was recommended by the Royal Commission into Institutional Responses to Child Sexual Abuse.
The Scheme is intended to acknowledge people who experienced child sexual abuse in an institutional setting and to recognise
past wrongs.
Key duties and responsibilities
1. Coordinate the request for information process for the Scheme’s NT Group ensuring research and data collection is conducted
in a highly confidential manner and within strict timeframes.
2. Provide best practice training, advice, and support regarding trauma informed care strategies, with a focus on reducing the
impact of vicarious trauma in an environment in which staff and key stakeholders are at risk of occupational trauma.
3. Support eligible survivors to access high quality counselling and psychological care and direct personal responses.
4. Collect and report on both qualitative and quantitative data relating to operation of the Scheme within the NT.
5. Support the ongoing operations of the Scheme through developing, reviewing, and maintaining practices and procedures and
contributing to policy development as required.
6. Maintain and support collaborative relationships with the Scheme Operator, stakeholder groups, government agencies and
non-government organisations.
7. Provide assistance and support to other staff of the unit, as required.
Selection criteria
Essential
1. A degree or equivalent qualification in psychology, social work, mental health nursing, law, or associated field.
2. Demonstrated experience of culturally appropriate practices when working with vulnerable cohorts, including survivors of
complex trauma and people from diverse backgrounds.
3. Well-developed communication skills, both written and oral, including report writing, the ability to liaise effectively with varied
audiences, demonstrate sensitivity and professional discretion, and maintain high levels of confidentiality.
4. Demonstrated experience of trauma informed care and vicarious trauma, interpersonal skills required to facilitate effective
engagement with and sound understanding of principles of delivering of training to stakeholders.
5. Demonstrated ability to work independently and as a member of a team in a pressured and sensitive environment.
6. Demonstrated computer literacy skill including experience in various office applications such as Microsoft Word, Excel,
Outlook, and mainframe packages including databases.
Desirable
1. Knowledge of, or experience with the National Redress Scheme.
Further information
The successful applicant will be required to undergo a criminal history check. A criminal history will not exclude an applicant from
this position unless it is a relevant criminal history. A pre-employment form is to be submitted with your online application, to
support the selection panel in assessing your application

Please refer the Job description for details