Client Services Associate
at CMC Markets
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Nov, 2024 | Not Specified | 11 Aug, 2024 | N/A | Good communication skills | No | No |
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Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
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Contract to Hire – Corp 2 Corp |
Description:
Client Services Associate
- Mentor and support the client services team to provide world class services and ensure the efficient operation of the function.
- May monitor call queues, call volume, and other metrics. Ensures the volume of work produced meets product/service standards and exceeds quality standards.
- Sounds knowledge of Financial Products such as Forex, Commodities, Index.
- Provide proactive and timely support for clients, conducting platform demonstrations and maintaining general after-sales support
- Provide excellent and high calibre client service to ensure a positive experience for all clients, focussing on getting it right first time, acting as a brand ambassador in all client interactions
- Responding to clients enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
- Proactively identify opportunities to improve the client experience.
- Maintain KPI and SLA targets, both Individually and as a team
- Proactively respond to and manage inbound client queries through Phone, Email, Live Chat and Messaging, professionally and efficiently.
- Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required.
- Proactively identify and cross sell additional products and services to existing clients
- Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Pega) in a timely manner if required.
- Participate in targeted outbound calling incentives
- Conducting product training for new starters as part of the induction and buddy program
- Ensure compliance with CMFAS certification, including annual CPD points
- Other duties as appropriate to the position
Job ID CMC4056
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Banking / Insurance
Customer Service
Graduate
Proficient
1
Singapore, Singapore