Client Services Associate
at Procom
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 14 Nov, 2024 | Not Specified | 16 Aug, 2024 | 2 year(s) or above | External Clients,Interpersonal Skills,Sharepoint,Customer Service | No | No |
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US Citizen | Student Visa |
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Employment Type:
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Contract to Hire – Corp 2 Corp |
Description:
THE OPPORTUNITY:
Procom is seeking a seasoned professional to join our team as a Client Services Associate. Procom is one of North America’s leading staffing and contract workforce services providers. A privately held company, Procom has been deeply committed to continuous growth and improvement for both ourselves and our clients.
This role provides the opportunity to:
- Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations
- Build a foundation for long-term career growth in a growing, entrepreneurial IT firm
QUALIFICATIONS
Sales Support: 2 - 4 years (Required
Skills and Knowledge Required
- Minimum 2 years of professional experience in a customer service or sales support role
- Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
- Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes
- Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint
- Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
- Detail oriented
- Strong commitment to excellent customer service
- Ability to prioritize workflow and meet deadlines
- Ability to handle confidential and proprietary information
- Dedicated team player with excellent interpersonal skills who is willing to assist other team members as neede
Responsibilities:
THE ROLE:
Reporting to the Team Lead, the Client Services Associate is responsible for overseeing and administering the full on-boarding and Contractor Management lifecycle for Contractors on assignment with one or more Clients and resolving any normal issues that may arise. He or she possesses a full understanding and is able to perform or backup all duties listed in this job description.
JOB RESPONSIBILITIES:
- Create and maintain an excel tracking system for all new pre-identified candidates/active consultants
- Submit and manage all inquiries relating to the contract management process via ticketing system JIRA
- Provide support to consultants using Vendor Management Systems (i.e. SAP Fieldglass, Beeline)
- Act as a liaison between the Legal Department and Human Resources for all contract issues and reviews
- Act as a subject matter expert for clients and consultants on the various legal status classifications
- Schedule communications to consultants with regards to payment processing and timesheet deadlines
- Manage the client/consultant onboarding and renewal process while complying with internal policy and ISO management standards
- Develop and update strategies for a smoother consultant and client experience
- Serve as a primary point of contact to investigate and resolve consultant, client, and vendor inquires
- Assist external managers in determining total billable rates for all new pre-identified candidates
- Complete candidate submissions and finalize onboarding activities within the VMS portals
- Conduct quarterly audits on consultant documentation and onboarding requirements
- Monitor expiring contracts and provide notice for a smooth off-boarding experience
- Investigate AR discrepancies and follow up with the client or contractor as needed
- Serve as a primary point of contact to receive, investigate and resolve consultant, sub-vendor, and client questions relating to the billing and payment of invoices
Create credit/debit memos to balance records within the Vendor Management System Fieldglass
Skills and Knowledge Required
Minimum 2 years of professional experience in a customer service or sales support role
- Demonstrated capability to learn and fully manage medium to high complexity administrative tasks on an independent basis
- Knowledgeable of contract and payroll administration procedures, tax regulations, and invoicing processes
- Knowledgeable of MS Office 365 – Specifically Outlook, MS Teams and SharePoint
- Ability to handle pressure in a calm manner and deal with all various levels of internal and external clients
- Detail oriented
- Strong commitment to excellent customer service
- Ability to prioritize workflow and meet deadlines
- Ability to handle confidential and proprietary information
- Dedicated team player with excellent interpersonal skills who is willing to assist other team members as needed
This role provides the opportunity to:
- Work in a collaborative Client Services team that supports the efforts of the business to respond to and serve client and consultant expectations
- Build a foundation for long-term career growth in a growing, entrepreneurial IT fir
REQUIREMENT SUMMARY
Min:2.0Max:4.0 year(s)
Human Resources/HR
HR / Administration / IR
HR
Graduate
Proficient
1
Toronto, ON, Canada