Client Services Consultant II

at  MetLife

Location(s)

• Posting Location: Bridgewater, New Jersey
• Posting Location: Aurora, Illinois

Country
United States
Working Schedule
Full-Time
Work Arrangement
Hybrid
Travel Required
25%
Relocation Assistance Available
No
Posted Date
07-Aug-2024
Job ID
3897

DESCRIPTION AND REQUIREMENTS

• a top candidate will be commutable to MetLife’s Bridgewater, NJ office. Also considering Aurora, IL.
  The Team You Will Join
  You will become a member of the Northeast II CU in National Accounts. The Northeast II CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between a dedicated client and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.

WHAT YOU NEED TO SUCCEED (REQUIRED QUALIFICATIONS)

• High School Diploma
• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
• 5-7 Years of group benefits experience
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset

WHAT CAN GIVE YOU AN EDGE (ADDITIONAL SKILLS)

• Bachelor’s degree
• Strong Customer Satisfaction Focus
• Growth Mindset
  Benefits We Offer
  Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
  About MetLife
  Recognized on Fortune magazine’s list of the 2023 “World’s Most Admired Companies” as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
  Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
  Equal Employment Opportunity/Disability/Veterans
  If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
  MetLife maintains a drug-free workplace

• Lead your National Account dedicated customer with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day-to-day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.