Client Services Coordinator

at  Alfred H Knight Group

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Coordinator. The primary responsibility of the Client Services Coordinator role is to organise AHKES solid fuel laboratory related appointments. This client facing position must ensure that a professional level of service is maintained and succeeded at all times. The incumbent will be responsible for meeting client expectations whilst accurately reporting on results and operations in a timely manner.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries. We have honed & carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

REQUIRED WORK EXPERIENCE

• Experience in day to day Laboratory operations environment and ability to understand operations is advantageous.
• Flexible and adaptable to the environment – A fast paced environment that often requiresflexibility.
• Follow the scope of the appointment as per client requirements however be pro-active andsolve operational issues when/if they arise.

REQUIRED QUALIFICATIONS

• Undergraduate degree or equivalent professional certification and experience.

TRAVEL / ROTATION REQUIREMENTS

• Travel as required both domestically and internationally.
• Must have a valid passport and ability to obtain visas as necessary.
• Must be available to work overtime & weekends where necessary.

• Liaise with clients on all aspects of appointments to ensure that a professional level of service is maintained.
• Excellent client liaison skills, with the ability to develop and maintain strong client relationships.
• Technical ability in regards to inspection, sampling and analysis in line with internationally recognised standard.
• To liaise with sample preparation and laboratory departments to prioritise work specificto customer’s requirements and expectations.
• Evaluate all analysis results prior to issue and liaise with sample preparation andlaboratory where checks are required.
• Flexibility to move between laboratory and shipping operations departments offeringsupport and assistance where workload demands, as directed by Client ServicesOperations Manager.
• To ensure that work throughput is followed in accordance with documented methodsand procedures, informing the Client Services Operations Manager of any failure incompliance to documented methods.