Client Services Coordinator (Casual)

at  Canadian Cancer Society

Job Title: Client Services Coordinator (Casual)
Location: Victoria, BC
Work Model: On-site
Salary Band: $20/hour - $25.64 / hour

QUALIFICATIONS:

• Knowledge of initiatives, goals, standards and policies of Lodge services.
• Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals and Programs.
• Knowledge and understanding of related activities/initiatives of our community health partners.
• Strong written and verbal communication skills
• Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
• Ability effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
• Strong PC skills and operation of standard office equipment
• Must have the ability to work a 24 hr. flexible work schedule (mornings, afternoons & evenings/overnight shift work) . Ability to work overnight shift is required.
• Ability to work alone
• Organizational skills including the ability to prioritize effectively
• Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
• Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experience
• Proficiency with desk top applications, including but not limited to Microsoft Office
• Previous experience and/or training in engaging and leading volunteer teams
• CPR-C certification, First Aid and WHIMIS an asset.
• Criminal Record Check is required.

Implement the effective delivery of the Lodge Program

• Provide a high level of customer service within the context of the program delivery model
• Support clients to become familiar with the lodge environment including providing tours and encouraging participation in on site programming
• Provide as appropriate referrals to other support programs (i.e. Cancer Information Service, Travel Treatment Fund etc.)
• Maintain non-medical boundaries with clients and health professionals in the community and redirect any requests for medical care or opinions to appropriate sources.
• Receive and receipt payments for room charges and donations.
• Collect and monitor program data in RDP database
• Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
• Liaise with Marquise staff as well as other contractors and vendors to facilitate lodge operations and repair and maintenance issues in accordance with standard operating procedures as directed by the Lodge Manager.
• Actively participate in team meetings and training sessions and provide input to program challenges and shared projects
• Actively participate in integration activities with other functional areas including Health Promotion and Revenue Development as appropriate.

Accountable for ensuring a safe environment within the Lodge

• Ensure standards, policies and procedures are implemented and maintained.
• Model the Society’s values by demonstrating appropriate behaviour in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
• Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.
• Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
• Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)

Supervising volunteers to promote a supportive and welcoming environment within the Lodge:

• Facilitates communication between staff and volunteers.
• Participates in the organizing, training and education of volunteers according to the Society volunteer engagement framework.
• Lends support and guidance to volunteers on a daily basis recognizing and acknowledging their contributions and providing constructive feedback and coaching for performance.
• Provides coverage for front desk volunteers during absences or breaks
• Promotes awareness of all Society programs among volunteers and encourages appropriate referrals to Society Programs
• Other required duties as assigned.
• Actively contribute to our culture of justice, equity, diversity, and inclusion by encouraging dialogue that respectfully considers a wide variety of ideas, opinions, and suggestions.