Client Services Coordinator (Casual)

at  Canadian Cancer Society

Job Title: Client Services Coordinator (Casual)
Location: Kelowna, BC
Work Model: In-person work model
Hourly rate: $17-$25/hour

QUALIFICATIONS:

• Knowledge of initiatives, goals, standards and policies of Lodge services.
• Knowledge of the Canadian Cancer Society Priorities, Initiatives, Goals and Programs.
• Knowledge and understanding of related activities/initiatives of our community health partners.
• Strong written and verbal communication skills
• Strong customer service skills, including the ability to effectively work with clients from diverse backgrounds
• Ability to effectively manage potential conflicts with community health partners and clients ensuring appropriate access and resolution of concerns.
• Strong PC skills and operation of standard office equipment
• Must have the ability to work a 24-hr. flexible work schedule (mornings, afternoons & evenings/overnight shift work). Ability to work overnight shift is required.
• Ability to work autonomously
• Organizational skills including the ability to prioritize effectively
• Knowledge of Lodge building operations with respect to regular maintenance, troubleshooting and safety measures.
• Diploma and or degree in progress in one of the following areas: social services, health administration or hospitality/tourism and three to five years of related experience, or the equivalent combination of education and experience
• Proficiency with desk top applications, including but not limited to Microsoft Office
• Previous experience and/or training in engaging and leading volunteer teams
• CPR-C certification, First Aid and WHIMIS an asset.
• Criminal Record Check is required.

2. ACCOUNTABLE FOR ENSURING A SAFE ENVIRONMENT WITHIN THE LODGE

• Ensure standards, policies and procedures are implemented and maintained.
• Model the Society’s values by demonstrating appropriate behavior in Accountability, Caring, Integrity, Respect, Quality, Responsiveness and Teamwork
• Ensures adherence to established emergency procedures and safety practices ensuring client safety and security within the environment of the Lodge.
• Assessing appropriateness of lodge admissions and lodge stay consistent with but not limited to the direction provided in the sites Admission Policy, and Infection Control Policy.
• Responds to emergency situations as per sites policies and procedures (i.e. medical emergency, suspected theft etc.)