Client Services Coordinator

at  Florida Cancer Specialists Research Institute

SUMMARY:

The Client Services Coordinator 1 reviews and evaluates patient applications for financial assistance for approval and coordinates monthly grant payments. The CSC acts as a liaison between client/family, the FCS Foundation, and other external agencies and organizations to ensure necessary assistance is delivered promptly and effectively. Performs all duties in accordance with organizational policies and procedures.

EDUCATION/CERTIFICATIONS & LICENSES:

• 4-year degree

EXPERIENCE:

• Less than two years of experience
• Strong customer service skills, both oral and written
• Experience in tracking and reporting
• High degree of office and administrative proficiency including database management

CORE COMPETENCIES, KNOWLEDGE/SKILLS/ABILITIES:

• Detailed oriented with the ability to exercise independent judgment
• Strong interpersonal skills to include effective verbal and written communication
• Strong customer focus, as well as positive relations
• Solid time management with the ability to prioritize multiple tasks independently and accurately and timely

• Review and analyze patient applications for processing. Assist in reviewing and responding to new applications within seven workdays.
• Foundation phone coverage including checking voice mail messages and checking FCS Foundation emails
• Receive daily check and balance of approval notifications to ensure proper payment status
• Manage steps and activities required to resolve and complete applications that are approved for payment. This includes verbal and written communication with patients and follow-up with advocates, financial counselors, and social workers
• Performs any other duties as assigned