Client Services Coordinator

at  Lifemark Health Group

CLIENT SERVICES COORDINATOR

Location: Calgary, Alberta
Status: Permanent Full-time/ In-Person
About us: Over the past 30 years we have become the industry leader in Canada, raising the bar with service standard excellence and delivering superior, evidence-based, defensible independent assessments. Our brand represents the integration of many premier companies within the industry: Centric Health Medical Assessments, Lifemark Assessments, Work Able, Health Impact, IGMS, RJL Assessments and Viewpoint Medical Assessment Services. With over 130 locations across the country, we are Canada’s largest provider of independent assessment services.
As a Client Services Administrator you are the first point of contact for the company. You are passionate about your work and perform with a high level of energy, reliability and pride. You are an outgoing individual with multi-tasking capabilities and your administrative work is thorough, organized and detail oriented. You have strong computer skills including knowledge of MS Word, Excel and Database use. You have excellent verbal and written communication skills and your work experience demonstrates success in providing service and strong administrative support.

KEY QUALIFICATIONS:

• Medical Office or Legal Assistant training is an asset.
• Clinical background (preferably a registered health professional)
• Strong customer service orientation
• Strong attention to detail and firm grasp of systems
• Mature and strong work ethic
• Computer efficiency (MS Office, Outlook, Internet, Adobe Acrobat)
• Competent verbal and written communication skills in English
• Proven organizational and multi-tasking skills

• Receiving and transferring incoming calls
• Booking, confirming and maintaining service schedules using the administrative database
• Create assessment files, receive and file case documentation, and send consultant medical or other files necessary for completion of service
• Receiving and directing examines and assisting them with forms’ completion where necessary
• Distributing incoming mail and posting outgoing mail on a daily basis
• Coordinating courier deliveries and pickups
• Word processing documents, forms and reporting data as required
• Providing administrative and clerical support to consultants, management and other staff
• Developing and fostering client relationships
• Working with national accounts and facilitating appointments
• Assisting with transcription of reports, invoicing, vouchering, and other production activities as required
• Triage and coordinate files, ensuring appropriate service is being provided
• Order and maintain office supplies.
• Maintain accurate records of postage meter, fax machine and copier usage.