Client Services Coordinator

at  Toll Group

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Play a vital role in enabling sustainable, global supply chains with Global Forwarding, Australia and New Zealand. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress.
That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.
Client Services Coordinator – Mascot
Job Description / The Role -
We are looking for an experienced Client Services Coordinator to join our team in Mascot.
Are you a highly organised and detail-oriented professional with a passion for delivering exceptional customer service?
Toll Global Forwarding is seeking a Client Services Coordinator to join our dynamic team!
In this role, you will act as the key interface between Toll and our valued clients, ensuring seamless and professional service while meeting performance expectations. You’ll play a vital role in coordinating shipments, resolving logistics issues, and driving operational excellence through efficiency and innovation.
Help our customers succeed every day. Go the extra distance. Balance expectations. Look for ways to add value and boost performance.

Duties and Responsibilities / a day in the life of a Client Services Coordinator -

• Liaising with clients and internal teams to ensure smooth operations and timely job updates.
• Managing shipments, ensuring compliance with Toll, legislative, and client requirements.
• Monitoring shipping line issues such as transshipment, detention, and demurrage.
• Coordinating client implementation plans, including SOP development and stakeholder communication.
• Ensuring legal and safety compliance across all aspects of freight forwarding.
• Providing top-tier customer service to drive client satisfaction and retention.
• Identifying process improvements to enhance service efficiency.
• Maintaining accurate records in CW1 for billing and revenue tracking.

What you’ll need to succeed:

• Strong communication and relationship management skills.
• CargoWise knowledge and proficiency utilising this software.
• Experience in freight forwarding, logistics, or supply chain coordination.
• Proficiency in Microsoft Office and workflow management systems.
• Ability to prioritise tasks and work under pressure in a fast-paced environment.
• A results-driven mindset with excellent planning and analytical abilities.

Why Join Us?

• A supportive and collaborative team environment.
• Career development and training opportunities.
• Work with a global industry leader in freight forwarding and logistics.

If you have the skills, experience and drive to excel in this role, we’d love to hear from you!
Apply now and take the next step in your career with Toll Global Forwarding!
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

• Liaising with clients and internal teams to ensure smooth operations and timely job updates.
• Managing shipments, ensuring compliance with Toll, legislative, and client requirements.
• Monitoring shipping line issues such as transshipment, detention, and demurrage.
• Coordinating client implementation plans, including SOP development and stakeholder communication.
• Ensuring legal and safety compliance across all aspects of freight forwarding.
• Providing top-tier customer service to drive client satisfaction and retention.
• Identifying process improvements to enhance service efficiency.
• Maintaining accurate records in CW1 for billing and revenue tracking