Client Services Director - FIXED TERM CONTRACT

at  Sticky Content

DO YOU THRIVE IN LEADING CLIENT RELATIONSHIPS WHILE DRIVING HIGH-VALUE PROJECTS?

Step into a dynamic role as Client Services Director, covering a maternity leave period where you will manage high-value accounts, enhance client experiences, and drive agency success.
You will collaborate with our talented team to deliver top-quality service and impactful results across a dynamic client portfolio.

ABOUT US.

Sticky is a full service; creative content agency on a mission to satisfy the innate curiosity of the human mind.
Bringing together a passion for behavioural science, a dedication to creative thinking and an award-winning heritage in content production, we breathe life into brand stories and build connections in a way that leaves consumers curious for more.
We are a team of editors, strategists, creatives, and data scientists – the thinkers, the doers, the challengers. And we are unique, in being part of PA Media Group and a trusted network of content specialists that no other agency can match.

THE SKILLS & EXPERIENCE THAT MATTER

• Significant experience in client services or account management, ideally within a content or digital agency.
• Proven history in managing large accounts and fostering client relationships.
• Strong leadership abilities with a background in mentoring teams.
• Excellent project management skills, focusing on deadlines, budgets, and quality outcomes.
• Capable of balancing managerial responsibilities with hands-on content strategy and execution.
• Effective communication, negotiation, and people skills.
• Adaptable to a demanding environment with competing priorities.

Preferred Skills:

• Experience with B2B or B2C clients across various industries.
• Proficiency in content management systems, project management tools, and digital analytics.
• Familiarity with the creative development process, from brief writing to content production.

ABOUT THE ROLE.

The Client Services Director (CSD) is a central leadership role in our agency, responsible for developing trusted relationships with senior clients, leading our Account Management team, and driving both project excellence and business growth.
As a hands-on leader, you will guide the team while also directly engaging in client work, helping us exceed expectations and build client loyalty.