Client Services Distribution Coordinator

at  Thermo Fisher Scientific

POSITION SUMMARY:

The Distribution Coordinator is responsible for overseeing the daily coordination of clinical supply distribution throughout the lifecycle of each Clinical Trial. This role requires close collaboration with the Client Services Project Manager to ensure the successful global distribution of Clinical Trial supplies.

MINIMUM QUALIFICATIONS:

• Experience in a fast-paced, high-pressure environment is required.
• Excellent organizational skills
• Ability to manage multiple tasks and meet strict deadlines.
• Strong analytical skills - able to analyze problems and propose effective solutions.
• Exceptional written and verbal communication skills, with the ability to optimally present information and respond to questions from managers and clients.
• Ability to develop strong customer management skills, anticipating and exceeding client expectations.
• Proficiency in learning and utilizing internal systems associated with projects (e.g., GPMS, Trackwise).
• Strong numeracy and computer skills, including proficiency in Outlook and Excel.
• Understanding and competent use of SOPs required by company Quality standards.

PREFERRED QUALIFICATIONS:

• Understanding of clinical trials is preferred.
• Experience in a highly regulated industry is preferred.

• Coordinate the daily operations of the Clinical Trial, including supply receipt, arranging QP release, and ensuring timely shipment of supplies according to client requirements.
• Maintain regular communication with clients to ensure their needs are met in terms of timelines and regulatory compliance.
• Manage the returns and destruction process for Clinical Trial supplies.
• Conduct regular meetings with clients and internal departments to ensure adherence to Clinical Trial specifications.
• Assist in setting up and maintaining study filing systems, while ensuring accurate record-keeping.
• Collaborate with the Project Manager to ensure that all Fisher Clinical Services activities are aligned to meet customer and study requirements.
• Coordinate and communicate all relevant activities, both internally and externally, to ensure timely readiness of services and products as required by customers.
• Provide timely reports and other information to customers, as applicable.
• Provide backup support to the Project Manager during their absence.
• Monitor Clinical Trial activities and overall business operations.
• Adhere to Good Manufacturing Principles in all areas of responsibility.