Client Services Executive

at  Graduate Management Admission Council

Graduate Management Admission Council (GMAC™) is a mission-driven organization, with a vision to be the global leader in ensuring every talented person can benefit from the best business education for them. The organization’s priority is to heighten its impact in promoting graduate management education and attracting a qualified and diverse candidate pool from around the world.
Based at BusinessBecause Ltd (a subsidiary of GMAC), the role of Client Services Executive supports the GMAC Media team in ensuring effective delivery of client marketing campaigns – working with editorial, marketing, sales, and product teams to liaise with clients on the set up, monitoring and reporting of campaign activity.

Key Responsibilities:

• Daily tracking and execution of campaign activity for clients, including email marketing, webinar setup, advertising copy chasing, profile updates, and more.
• Coordination of project status from initial stage through to completion.
• Provide timely communication between departments and clients regarding delivery, tracking and performance – alerting to delays and potential overruns.
• Pull campaign data from multiple sources to aid in the creation of campaign performance reports.
• Attend and contribute to regular production meetings.
• Monitor processes and input on potential improvements.
• Update status information on delivery of multiple client campaigns concurrently.
• Build effective relationships with internal stakeholders and clients.
• Create, communicate, and execute project work plans and revise, as appropriate, to meet changing needs and requirements.
• Manage internal and external stakeholder input and requirements making sure relevant information is communicated and team members are always up to date.
• Use CRM, email and reporting platforms, as needed, to update content/data/dashboards.
• Maintain performance tracking and reporting processes (internal).
• Minimize and mitigate for exposure and risk on projects.
• Resolve and/or escalate issues in a timely fashion.
• Other responsibilities and duties, as assigned.

Minimum Requirements:

• Bachelor’s degree in media, marketing or related subject matter; Or equivalent combination of education, skills, and experience.
• Experience of working in an office and/or client facing environment
• Marketing/media experience, either through a degree programme and/or on-the-job work experience.
• Excellent communicator, patient and precise at disseminating information.
• Excellent organizational, project planning, presentation and time management skills with careful attention to detail.
• Ability to work in a fast paced, agile environment.
• Problem solver and keen to keep improving processes.
• Ability to work independently and in a team setting, with external and internal stakeholders.
• Strong analytical and multitasking capabilities.
• Ability to work in-office and/or remotely according to GMAC’s hybrid work environment.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired Skills/Experience:

• Experience working on project/programme management using tools such as Asana and Trello.
• Google Analytics experience.
• Experience with reporting on excel and building dashboards.
• Email marketing platform knowledge.
• A passion for web, social and digital technologies.

Envision yourself joining GMAC, a team of smart thinkers that are resilient, adaptive and who take our values to heart. We work as a team and are committed to delivering high-quality products and services to work for a world where every talented person can benefit from the best business education for them.
FLSA Status:
N/A
Report to:
Head of Client Services
GMAC’s value proposition offers our talented employees the ideal climate for innovation, and colleagues who are motivated and proactive, with diverse backgrounds and approaches.
As a global organization, we understand and appreciate the benefits of myriad cultural perspectives. GMAC is wholly committed to recruiting, developing, and retaining a diverse group of talented people, and providing equal employment opportunities to all employees and applicants without regard to the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, disability, sex (including pregnancy, childbirth, and related medical conditions), marital status, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable federal, state or local laws.
Additionally, to ensure a safe office environment, recognizing the tremendous contributions that vaccinations play in ensuring our mutual wellbeing, GMAC has implemented a mandatory vaccination policy. All employees must be fully vaccinated against the COVID-19 virus. GMAC may make accommodations or allow for exemption from this requirement for medical or religious reasons

• Daily tracking and execution of campaign activity for clients, including email marketing, webinar setup, advertising copy chasing, profile updates, and more.
• Coordination of project status from initial stage through to completion.
• Provide timely communication between departments and clients regarding delivery, tracking and performance – alerting to delays and potential overruns.
• Pull campaign data from multiple sources to aid in the creation of campaign performance reports.
• Attend and contribute to regular production meetings.
• Monitor processes and input on potential improvements.
• Update status information on delivery of multiple client campaigns concurrently.
• Build effective relationships with internal stakeholders and clients.
• Create, communicate, and execute project work plans and revise, as appropriate, to meet changing needs and requirements.
• Manage internal and external stakeholder input and requirements making sure relevant information is communicated and team members are always up to date.
• Use CRM, email and reporting platforms, as needed, to update content/data/dashboards.
• Maintain performance tracking and reporting processes (internal).
• Minimize and mitigate for exposure and risk on projects.
• Resolve and/or escalate issues in a timely fashion.
• Other responsibilities and duties, as assigned