Client Services Manager

at  Canon

• Build on your customer service skills & lead a small team.
• Full time role opportunity
• Due to client requirements, candidates must be Australian Citizens at the time of submitting the application.
• Sydney, Melbourne or Canberra based

ABOUT US

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.
We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

KEY SKILLS AND EXPERIENCE INCLUDE:

• Excellent customer service skills
• Strong leadership skills. Work experience as a people leader is an advantage.
• A track record of building and leading teams
• Strong communication skills
• Enthusiasm for continuous improvement
• The ability to work under pressure to achieve stringent service standards.
• Desire to deliver and exceed client expectations
• Proven planning and organising experience in a team based environment Experience with management of mailrooms including print and copy (an advantage)
• A great attitude and the enthusiasm to learn new skills.
• Good knowledge of MS Office and ability to quickly learn new technologies.

ABOUT THE ROLE

Are you someone with great customer service skills? Do you want to lead a team in a supportive environment? If so, we have a great opportunity for someone who wants to build on their customer service and leadership skills. In this varied role you will establish and maintain a day-to-day relationship with the customer and provide excellent administration services for our government clients. Working in a fast-paced environment on our client’s site, the team focuses mainly on the efficiently handling and sorting of mails, ensuring its accurate distribution and timely delivery within the organisation.

SCOPE OF THE ROLE INCLUDES:

• Build, maintain and develop effective client relationships
• Provide trend analysis and statistical reporting monthly
• Ensure prompt and professional service is provided to the client within KPI/SLA timeframes
• Manage monthly performance targets and performance issues
• Manage and develop team member(s) to ensure effective delivery of service in a timely manner
• Ensure site is compliant with the client and Canon and client Health & Safety Standards
• Develop an understanding of the customer’s business to be able to anticipate their needs and generate additional revenue.
• Ensure team/site productivity and that customer and employee engagement targets are achieved through operational management and effective leadership of a team.
• Perform daily operational/administration tasks as necessary; ensuring quality assurance standards are met.
• Ensure service excellence through quality assurance and assisting with business process reviews.
• Assist with monthly customer reports including supplier invoicing and cost centre allocation.

PLEASE NOTE: YOU MUST BE AN AUSTRALIAN CITIZEN AT THE TIME OF SUBMITTING YOUR APPLICATION TO BE CONSIDERED FOR THIS ROLE.

In return we offer the stability of a highly regarded global brand committed to investing in its people and platforms.
If this sounds like you, we’d love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.
Looking to join this diverse team? Apply online now.
Successful applicants will be notified of next steps.