Client Services Manager

at  Devonshire

Are you an experienced Client Services Manager looking for a new challenge in Sunderland?
If you love leading a team and have outstanding stakeholder management skills, this role is for you!

KEY SKILLS REQUIRED:

• Marketing/e-commerce experience
• Customer success experience
• Exceptional communication and relationship-building skills
• Strong organisational and multitasking abilities
• Strong analytical skills and advanced problem-solving capabilities
• Experience in BPO, RPO, or Client Services industries
• Strong stakeholder management experience
• Line management experience is an advantage

• Client Retention & Growth:
• Proactively engage with clients to ensure satisfaction and high retention rates.
• Identify and nurture upsell and cross-sell opportunities.
• Address issues promptly to maintain trust and loyalty.
• Lead and mentor a team of Client Services Account Managers and Executives.
• Maintain comprehensive knowledge of products and services.
• Monitor client engagement and satisfaction to flag at-risk accounts early.
• Account Management:
• Lead and organise quarterly/executive business reviews and strategy sessions.
• Consult on content strategy and oversee its execution.
• Analyse project data to provide clients with actionable insights.
• Guide clients through platform setup and provide product training.
• Relationship Building:
• Develop and strengthen client relationships.
• Extend your network within client organisations.
• Align our services with client business objectives.
• Collaborate with internal teams to ensure smooth onboarding and identify growth opportunities.