Client Services Manager

at  Kargo

Kargo creates breakthrough cross-screen ad experiences for the world’s leading brands and publishers. Everyday, our 600+ employees bring the power of their creativity and diversity to radically raising the bar on what mobile, CTV, AI, social, and eCommerce can do to wow consumers and build businesses. Now 20 years strong, Kargo has offices in NYC, Chicago, Austin, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland. Humble brag: In 2024, Kargo was recognized as a Best Place to Work by Ad Age and Built In.

THE OPPORTUNITY:

Do you consider yourself a digital media expert who understands (and loves) first-class Client Services? If so, then we want you to join our team! Kargo is looking for a Programmatic Client Services Manager who will be the main point of contact for all client-facing relationships during the post-sale process. This role is a key contributor, providing white glove service through campaign management, building client rapport, and ensuring client retention and growth through incremental and upsell opportunities. In addition to client communication, this person is the liaison between departments to manage end-to-end execution and works harmoniously with sales on a shared book of business to drive brand strategy.
The Client Services Team is responsible for the end-to-end execution of direct and programmatic buys from education and strategic recommendations to post-campaign insights. The team is fast-paced, quickly growing, and performance-oriented.

QUALIFICATIONS :

• 3+ years in Digital Media, with a focus on Sales Support, Account Management or Project Management
• Direct-sold and programmatic mobile advertising experience
• Knowledge of DSP and SSP platforms and partners such as Celtra, The Trade Desk, DV360, Adform etc.
• Knowledge of Local EU market DSP and SSP is also a plus
• Media agency experience is a plus
• Familiarity with industry jargon and media metrics
• Proficient in Excel and PowerPoint
• Proven record of successful client retention and business growth
• Highly strategic, proactive and solution-oriented
• Thrives in a teamwork environment and collaborates well with others
• Works well and thrives in a startup environment
• Strong verbal and written communication skills with the ability to deliver well-positioned presentations
• Organizational skills with the ability to use available resources to reach solutions
• Able to multitask and prioritize based on account tier and urgency on a daily basis
• Strong analytic skills to deliver reporting insights
• Highly organized and keen attention to detail
• Bachelor’s degree or equivalent experience

Please refer the Job description for details