Client Services Manager

at  TEG

An exciting opportunity has arisen for a Client Services Manager to join our Ticketek team based in Canberra, with a focus on our key theatre, concert and sporting clients!
Ticketek is part of TEG, we believe that nothing beats the live experience, whether it is concerts, sports, musicals, exhibitions or e-sports.

ESSENTIAL EXPERIENCE & SKILLS:

• Excellent verbal and written communication.
• Ability to develop new and existing relationships with clients
• Ability to resolve client/customer problems in a helpful manner
• Understanding or ability to learn ticketing systems and processes

DESIRABLE, BUT NOT ESSENTIAL, EXPERIENCE & SKILLS

• Client/customer relationship skills
• Experience in Event or ticketing roles
• Tertiary qualified

AS CLIENT SERVICES MANAGER, YOUR ROLE WILL INCLUDE:

• Event Building, Checking and Maintenance: Ensure the accurate and timely building of an event with information provided by the client in accordance with appropriate procedures.
• Client Relationships: Partnering with Clients to discuss event ticketing build requirements and time frames. Delivering accurate event builds. Providing timely and concise reporting and insights.
• Event Operations: Build and maintain events within the Ticketing System as well as manage ticketing operations on event day, including managing box office staff.
• Customer Services: Be the main point of contact between the client/venue and the Customer Solutions Team ensuring accurate and timely information flow between the parties at all times.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL:

• Have a passion for live events
• Demonstrate a client focused attitude, being a true ambassador for our brand
• Be a team player willing to strive to deliver exceptional results
• Possess attention to detail
• Be able to troubleshoot and problem solve
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally