Client Services Officer

at  Department of Justice and Community Safety

• Utilise your Customer Service expertise to provide support and advice to Liquor Control Victoria
• An Ongoing, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service
• VPS Grade 2: $56,834 - $72,985 plus superannuation.

ABOUT THE ROLE:

At Liquor Control Victoria we have an opportunity for an on-going Client Services Officer in the Client Services team. The role would suit someone who works well with others and is able to provide high quality customer service over phone, email and face-to-face. Experience in government and assisting with policy and legislation enquiries is highly desirable.

SOME OF YOUR DUTIES WILL INCLUDE:

• Delivering high quality client services via a centralised phone number, email address and front counter by providing consistent, accurate information in response to licence enquiries while working to resolve issues and complaints in a helpful, professional, and timely manner
• Drafting standard correspondence and communications for internal and external stakeholders, developing standard operating procedures, policies, guidelines, correspondence and documentation on key service process measures and trends, in support of internal and external operational requirements
• Carrying out administrative tasks such as maintaining databases, ordering publications and registering documents.
  To learn more about this role before applying, please read the attached position description.

About You:As our ideal candidate, you will possess:

• The ability to interpret customer enquiries and provide appropriate information based on relevant legislation
• An understanding of customer requirements and how work addresses customer needs while identifying opportunities to improve services. Able to be committed to delivering high quality outcomes for clients.
• The ability to seek resolution of problems through policy or process guidelines.