Client Services Officer

at  Skyrocket Studios

REQUIREMENTS:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Strong interpersonal and communication skills.
• Detail-oriented with good organizational skills.
• Ability to work collaboratively in a team environment.
• Proficiency in Google Workspace tools.
• Eagerness to learn and grow in a dynamic agency environment.
• Passion for delivering exceptional customer experiences.
• Familiarity with digital marketing concepts and tools is a plus.

• Account Management:
• Assist in establishing and nurturing relationships with clients, both new and existing.
• Support Relationship Managers in managing meeting schedules with clients and internal team members.
• Apply a consultative approach, understanding client needs and offering appropriate solutions.
• Assist in maintaining communication with clients to address their needs effectively.
• Collaborate with team members to cultivate relationships and generate referrals.
• Serve as a secondary liaison between clients and internal teams.
• Contribute to regular client satisfaction surveys and feedback sessions.
• Administrative Support
• Provide administrative assistance to Relationship Managers and Project Managers.
• Assist the Project Managers in organizing and maintaining client files in Google Drive.
• Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.
• Support in contract negotiations and documentation under the guidance of senior team members.
• Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.
• Project Coordination
• Support Project Managers in managing teams and resources to meet project deadlines.
• Create and maintain comprehensive project briefs for documentation.
• Assist in managing project timelines and deliverables under the guidance of senior team members.
• Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.
• Collaborate with internal teams to identify opportunities for process improvement and efficiency.
• Financial Tracking
• Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication.
• Aid in tracking client payments and creating invoices for services rendered.
• Monitor payment schedules and notify stakeholders of upcoming due dates.
• Assist in preparing basic cost estimates and proposals for clients.
• Pitches and Presentations:
• Organize and participate in pitches and meetings with clients.
• Contribute ideas during strategy and creative ideation sessions under supervision.
• Industry Knowledge
• Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.