Job Title: Client Service Representative
Location: Rancho Cordova
Salary: $20-$22/hour
Are you a proactive and customer-focused individual with a passion for delivering exceptional service? We are seeking a dedicated Client Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, ensuring a positive experience by addressing their needs, resolving issues, and providing helpful information about our products and services.
Key Responsibilities:
Respond to client inquiries via phone, email, and chat, providing timely and accurate information
Resolve client concerns and issues in a professional manner, ensuring satisfaction
Maintain up-to-date knowledge of company products, services, and policies
Record and update client interactions in the customer management system
Assist in coordinating with internal teams to meet client needs and expectations
Provide support for onboarding new clients and maintaining existing relationships
Identify opportunities for process improvements and communicate client feedback
Qualifications:
Previous experience in customer service, hospitality, call center, client relations, or a related field
Excellent communication and interpersonal skills
Ability to handle multiple tasks efficiently and work in a fast-paced environment
Proficient in using CRM software and Microsoft Office Suite
Strong problem-solving skills and attention to detail
EEO/AA Employer/Vet/Disabled.
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Please refer the Job description for details