Client Services Representative

at  Canada Data Communications Management Corp

LOCATION: MISSISSAUGA, ON (TRISTAR)

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.
Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency – no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.
We’re looking for a Client Services Representative who will follow projects through the entire production process from beginning to completion. As the primary account contact, you will be liaising with clients, agencies and internal departments by assisting with creative development to complete work back schedules and following up with job analyses after completion as needed.

REQUIREMENTS:

• Bachelor’s degree in a Graphic Communications Technology program, with strong knowledge in the print industry
• Computers skills including Microsoft Office and ERP
• Excellent communication skills, attention to detail, ability to multitask and stay organized
• Well-developed interpersonal skills, as well as a process oriented mindset and can work well in a team, as well as independently
• Strong problem solving abilities, with the ability to work and make decisions independently
• Understanding of quality processes
• Able to manage concurrent deliverables and tasks on various assignments (or components of a project) within strict deadlines in a very fast paced environment
• Patient, proactive and disciplined
• Previous customer service and data entry experience is an asset
  Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

• Receive digital files, prepare digital docket, and ensure proofs are delivered on time
• Review incoming proofs, update production and forward to digital for plating
• Serve as the primary interface between our customers, the sales organization and our production teams
• Advise Customers and Sales Reps on job status daily
• Advise Customers and Sales on extra costs and receiving an approval Update Production Manager on concerns and issues, ensuring customer satisfaction
• Job plan meeting with Digital and Press Manager on concerns before job is plated
• Other duties as assigned