Client Services Senior Specialist

at  Nasdaq

Responsible for providing efficient and high quality client services to financial institutions. Provides pre-sales and post-sales service to clients. Responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increase service quality. This position is responsible for both technical and non-technical support.

• Designs solutions for clients which will result in exceeding KPI’s.
• Elicits detailed business and system requirements from business owners and stakeholders.
• Provides user training on system/new functionality and handles user queries.
• Writes or supervises the preparation of operational and user documentation including release notes.
• Ensures documentation is accurate and complete. Writes and produces detailed functional specifications.
• Responds to unresolved production support issues and participate in analysis and resolution.
• Assists team in process re-design and improvements which would improve efficiency and result in exceeding KPI’s every time.
• Identifies industry change and transform feedback from clients into internal Product Development initiatives.
• Promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s).
• Provides input into project schedule, risks, scope of work and budget. Highlight risks (both technical/staffing/planning) to Project Management.
• Prepares and facilitates customer presentations.
• Education Required: B.S. in Computer Science, Information Systems, a related discipline, or equivalent work experience
• Experience Required: At least 8 years

Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Offer
We’re proud to offer a competitive rewards package that is meaningful, recognizes the unique needs of our employees and their families and incentivizes employees for their contribution to Nasdaq’s overall success.
The base pay range for this role is $85,000 - $156,100. In addition to base salary, Nasdaq provides a generous annual bonus/commission (short-term incentive), and equity (long-term incentive), comprehensive benefits, and opportunity for growth. Exact compensation may vary based on several job-related factors that are unique to each candidate, including but not limited to: skill set, experience, education/training, business needs and market demands.

Nasdaq’s programs and rewards are intended to allow our employees to:

• Secure Wealth: 401(k) program with 6% employer match, Employee Stock Purchase Program with 15% discount, Student loan repayment program up to $10k, Company paid life and disability plans, Generous paid time off
• Prioritize Health: Comprehensive medical, dental and vision coverage, Health spending account with employer contribution, Paid flex days to support mental wellbeing, Gym membership discounts
• Care for Family: Hybrid home/office schedule (for most positions), Paid parental leave, Fertility benefits, Paid bereavement leave
• Connect with Community: Company gift matching program, Employee resource groups, Paid volunteer days
• Grow Career: Education Assistance Program, Robust job skills training and Professional development opportunities

For more information, visit
Nasdaq Benefits & Rewards Career page

• Designs solutions for clients which will result in exceeding KPI’s.
• Elicits detailed business and system requirements from business owners and stakeholders.
• Provides user training on system/new functionality and handles user queries.
• Writes or supervises the preparation of operational and user documentation including release notes.
• Ensures documentation is accurate and complete. Writes and produces detailed functional specifications.
• Responds to unresolved production support issues and participate in analysis and resolution.
• Assists team in process re-design and improvements which would improve efficiency and result in exceeding KPI’s every time.
• Identifies industry change and transform feedback from clients into internal Product Development initiatives.
• Promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s).
• Provides input into project schedule, risks, scope of work and budget. Highlight risks (both technical/staffing/planning) to Project Management.
• Prepares and facilitates customer presentations.
• Education Required: B.S. in Computer Science, Information Systems, a related discipline, or equivalent work experience
• Experience Required: At least 8 year