Client Services Support Associate
at Knipper HEALTH
Lakewood, NJ 08701, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Jan, 2025 | Not Specified | 21 Oct, 2024 | 1 year(s) or above | Microsoft Outlook,Communication Skills,Excel,Customer Service Skills,Management Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
KNOWLEDGE, SKILLS & ABILITIES:
- Exceptional interpersonal and communication skills (verbal and written)
- Exceptional customer service skills
- Ability to use sound judgment, remain flexible, maintain professionalism, and re-establish priorities in a deadline-driven environment.
- Proficiency in Microsoft Outlook, Excel, Word and Power-Point
- Ability to trouble-shoot, problem-solve and formulate recommendations for solutions
- Time management skills with aptitude to multitask across various clients, projects, and internal departments with changing priorities.
- Ability to work in a team environment and independently with all levels of the organization
Responsibilities:
THE ABOVE DUTIES ARE MEANT TO BE REPRESENTATIVE OF THE POSITION AND NOT ALL-INCLUSIVE.
Qualifications:
Education/Training: High School degree required, Associate’s degree desirable, however equivalent certificate training and/or experience will be considered.
Related Experience: Approximately one year experience in a customer service environment.
Responsibilities:
- Support productivity and efficiency for the client programs, while ensuring all work is completed accurately and within the confines of the Statement of Work (SOW), client business rules/deadlines, internal Standard Operating Requirements (SOPs) and PDMA Regulations.
- Assist in the maintenance and updating of all client documentation.
- Support creation of Client program documentation and system set up needed in order to ensure systems, financial and details are running and stored correctly.
- Provide internal/external clients with email, fax, and phone support as required by program.
- Monitor and support all inventory tasks and operations. This includes but is not limited to reconciliations, monitoring inventory levels, and tracking back-order situations.
- Monitor and review sales representatives sampling activities and sample transaction data via the Sample Accountability System if applicable.
- Review and monitor daily orders, reports and files required by assigned clients.
- If a Sample Accountability Program, support the generation, rep interactions, forms and reporting for all reconciliations activities and services.
- Support the coordination of 3rd party field audits for sales representative, and issue program instructions to external PDMA auditors in adherence with client business rules and/or SOP’s if applicable.
- Support daily tasks required including but not limited to data entry/management of forms, troubleshooting, and resolving system issues, and running/sending client reports.
- Report compliance-related issues in a timely manner to the client contact and internal Regulatory and Compliance Department, following the FDA schedule and client business rules.
- Pro-actively communicate all anticipated program changes and opportunities to the Manager and/or Program lead.
- Support and resolve outstanding Acknowledgement of Content (AOC) or Signature Verification Letters (SVLs)
- Support internal Quality Events (QE) and provide necessary and timely follow-up
- Serve as back-up for Sr. Support Associat
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Finance
Graduate
Proficient
1
Lakewood, NJ 08701, USA