Client Services Support Manager

at  Country Court

JOINING THE COUNTRY COURT CARE FAMILY

We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!

You will be responsible for maintaining the 5* hospitality within the homes and assisting in helping to create a caring, homely environment for all our residents. You will be managing a team of Client service managers within the area you are covering to ensure they are delivering a 5* customer experience & maintaining the highest standards of cleanliness.

Within your role as Client Services Support Manager, you can really make a difference to our residents’ lives. Here are some of the responsibilities:

• To induct new client services managers and complete induction.
• To support the CSM with recruitment and training.
• Undertake staff supervisions and appraisals.
• Maintain 5-star standard of cleanliness across the area.
• Manage the performance of all you Client Services Managers.
• Support all allocated homes when CSM is on AL assisting with paperwork, ordering and rotas.
• Ensure that the corporate values of the company are actively promoted and always followed.