Client Services Team Leader

at  ACS Property Services

Darwin NT 0800, City of Darwin, Australia -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Apr, 2025USD 80000 Annual23 Jan, 2025N/AGood communication skillsNoNo
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Description:

ABOUT US

ACS Property Services is a family-owned company, founded in 2007. From day-to-day cleaning requirements to emergency and ad-hoc requests, our dedicated teams offer an agile service to meet our clients’ evolving needs.
ACS offers total peace of mind by delivering intelligent solutions that integrate technology, personnel and safety. This is why our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values evolve around being customer-centric, constantly innovating and fostering a spirit of unity - where we work as one team, one family.

How To Apply:

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Responsibilities:

ABOUT THE ROLE

We are excited to offer a fantastic opportunity for a Client Services Team Leader to join our thriving team in Katherine.
This role promises a competitive salary package, robust career development opportunities, and the chance to work within a supportive team that truly values its members.
You’re new Role:

As a Client Services Team Leader, you will play a key role in ensuring the highest standards of client service and operational excellence. Reporting directly to the Senior Client Services Manager, your responsibilities will include:

  • Foster strong client relationships through proactive communication and regular site inspections
  • Address client feedback and concerns promptly and effectively
  • Ensure client needs are met through consistent, high-quality service and timely communication
  • Adhere to company and industry standards for health, safety, and environmental practices
  • Report and manage workplace incidents and hazards to ensure a safe working environment
  • Lead, support, and motivate cleaning staff to achieve and exceed client expectations
  • Manage performance, training, and development to enhance team effectiveness
  • Handle staff absences and coordinate relief as needed
  • Performs various daily cleaning tasks on sites and covers for Cleaners when absent or on leave
  • Report client issues and changes to contracts promptly
  • Manage administrative tasks including timesheets and accommodation reports


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

HR / Administration / IR

Information Technology

Graduate

Proficient

1

Darwin NT 0800, Australia