Client Servicing Executive, Customer Success

at  NIELSENIQ

Job Description
We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.

Responsibilities

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data and present key insights to clients –virtually
• Set-up and refresh cyclical reports
• Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposes recommendations
• Reviews data for errors and inconsistencies
• Attend client meetings and presentations over call
• Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
• Manage internal stakeholders for example the Global Report Center Team
• Provide feedback on client needs and challenging internal processes to best deliver those client needs
• Drive client value to help achieve agreed revenue and client satisfaction targets
• Use NIQ data to drive insights, identifying opportunities and threats for our client’s brands
• Introduce additional NielsenIQ services, where appropriate to meet client needs
• Drive NPS (Net Promoter Score) and client satisfaction
• Drive cross market collaboration within NielsenIQ and client where appropriate

About you

• Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environment
• Resourceful, inquisitive and excited about new technologies
• Generates ideas for improvements, doing things differently, constructively challenge status quo
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information

QUALIFICATIONS

• University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate
• 4-5 years of working experience in Market Research
• Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage
• Strong analytical mind and excellent numerical skills
• Strong communication skills & visualization skills – interested in storytelling techniques
• High level of client service skills and understanding of growth and brand strategy
• Business acumen and good knowledge of the market dynamics
• Comfortable working in a digital-enabled environment
• Fluent in spoken and written English
  Additional Information
  About NielsenIQ
  NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.
  NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class

• Summarize data in tables, charts, and graphs
• Analyze and interpret sales data and consumer data and present key insights to clients –virtually
• Set-up and refresh cyclical reports
• Draft reports and presentations (category overview as well as issue-based) building a story and finalizing conclusions and proposes recommendations
• Reviews data for errors and inconsistencies
• Attend client meetings and presentations over call
• Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team member
• Manage internal stakeholders for example the Global Report Center Team
• Provide feedback on client needs and challenging internal processes to best deliver those client needs
• Drive client value to help achieve agreed revenue and client satisfaction targets
• Use NIQ data to drive insights, identifying opportunities and threats for our client’s brands
• Introduce additional NielsenIQ services, where appropriate to meet client needs
• Drive NPS (Net Promoter Score) and client satisfaction
• Drive cross market collaboration within NielsenIQ and client where appropriat