Client Servicing Manager (Employee Benefits)

at  Prudential Plc

Client Servicing Manager (Employee Benefits)
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB PROFILE SUMMARY:

In this role, you will be focusing on the servicing and maintaining of renewal business for our Employee Benefits Business. As part of this dynamic role, you will report to the head of Client Servicing and work closely with Direct clients to increase and expand the Employee Benefits Business.

JOB DESCRIPTION:

• Ability to lead discussion with clients on employee benefits matter including flexible benefits program.
• Ability to coordinate and work with internal stakeholders and external vendors to meet client objectives
• Preparation and conducting of employee communication sessions for employees.
• Ensuring all TAT are met within industry standard
• Develop and implement strategies on upselling new line of covers
• Review and improve existing work processes through automation
• Assist and Support the Corporate Sales Force when required in the securing of new business
• Ability to build strong relationships with client

WHO WE ARE LOOKING FOR:

Competencies & Personal Traits

• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Good presentation and negotiating skills
• String analytical skill
• Strong stakeholder management skills in influencing and persuasion
• Dynamic individual who strives in fast moving environment
• Good in MS PowerPoint and MS Excel
• Flexible benefits program knowledge and experience is an added advantage

Working Experience

• Minimum 2 years of relevant experience with employee benefits environment

Professional Qualifications

• Possess CMFAS M5, M9, and HI certifications

Education

• Degree in Business or related fields of study

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Job ID 24070612

Please refer the Job description for details