Client Solutions Director

at  Isentia

Isentia is the Asia-Pacific region’s leading media intelligence company; empowering clients to understand their brand and reputation. Our clients are diverse, ranging from globally renowned brands right through to government bodies and not-for- profit organizations.
As a Client Solutions Director, you are responsible for achieving the retention and growth targets through your designated portfolio of clients. You’ll ensure clients’ expectations are exceeded, by championing a high-performance culture where trusted advisor partnerships are created in order to grow revenue.

WHAT DOES A CLIENT SOLUTIONS DIRECTOR DO AT ISENTIA?

• Manages the relationships of the highest value contracts in the region, leading the service delivery and negotiation of future contracts
• Proactively renews contracts with the highest value clients in the region, utilising the resources of the portfolio teams and account support to deliver superior value
• Retains and grows client revenue through a well-developed strategy across all teams, proactively seeking new agreements with clients, identifying their needs and delivering to them through an exceptional client experience.
• Ensures high service levels are maintained through regular audits and client feedback and that Isentia’s clients are maximising the value of their services through training and support
• Shows optimal leadership through competitor challenges, coaching and mentoring the team to overcome issues

REQUIREMENTS

• Proven capability in solution selling to marketing and communications directors and managers.
• Proven capability in hands on problem-solving, with ability to generate ideas and solutions.
• Confident negotiator and proven ability to ‘close the deal’.
• A positive and determined approach to researching and analysing new business opportunities.
• Media sales experience and knowledge of the market, current media issues, competitor behaviour & strategy.

Please refer the Job description for details