Client Solutions Manager, Auto & Reception

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with Auto clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all! This role will also provide reception relief when needed.
This position is based out of Gallagher’s Scurfield office located at 100 Scurfield blvd. This is an in-office role, Monday through Friday between the hours of 8:30am to 4:30pm.

How you’ll make an impact:

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
• Consistently acting to upgrade insurance market knowledge, staying on top of new products and policy changes.
• Collaborate with fellow team members by providing reception back up; answering incoming calls and connecting the caller to appropriate individual when needed.
• Greets and advises visitors to the company when needed; manages reception area to maintain a professional image.

About you:

• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them.
• Ability to work well under pressure with minimum supervision in a collaborative team environment.
• Comprehensive and effective verbal/written communication skills.
• Excellent time management and organization skills with the ability to multi-task between a variety of tasks, projects, and deadlines.
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles.
• Highly tech-savvy, with an ability to learn new systems, tools and processes.
• 1 to 2 years of experience in Auto insurance, ideally working in a brokerage environment.
• FOI & IWS Certification required.
• Level 1 licensing considered a strong asset for the role.
• CAIB, CIP or CRM designations considered an asset for the role.
• Knowledge of EPIC an asset.

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household’s needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Please refer the Job description for details