Client Solutions Manager, Personal Lines

at  Gallagher

Introduction:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
How you’ll make an impact:

The purpose of this role is to provide quality, responsive day-to-day client service. The Client Solutions Manager must be well organized, possess the ability to prioritize workflow in a timely manner and provide excellent customer service.

• Respond to all client inquiries in a timely manner and act as back-up when other Client

  Solutions Managers are unavailable.

• Review renewals for coverage, accuracy and market when/as required

• Adhere to binding authority set out by carriers
• Process and/or review all transactions
• Follow internal workflow
• Achieve division retention goals
• Identify upsell opportunities, explain and recommend to clients
• Identify cross selling opportunities and produce quality leads to sales team

• Discuss any potential problems or concerns the client may have with the Account

  Executive in the first year of business including notification of non-payment cancellation

About you:

• Preferred minimum of 3 years relevant insurance and/or industry related experience
• University Degree or College Diploma, CAIB and/or CIP designation an asset
• New Brunswick level 2 license or higher.
• Knowledge of EPIC an asset
• Comprehensive and effective verbal/written communication skills
• Ability to work well under pressure with minimum supervision in a team environment
• Strong emphasis on a positive team dynamic
• Excellent time management and organization skills
• High attention to detail and accuracy
• Ability to multi-task between a variety of tasks, projects, and deadlines

Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household’s needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

• Respond to all client inquiries in a timely manner and act as back-up when other Clien