Client Specialist

at  The Watches of Switzerland Group

Job Description
Are you an experienced Sales Consultant from a luxury retail environment?
Do you have a passion for building professional relationships with clients?
Do you have exceptional communication and interpersonal skills?
Are you looking for an exciting new challenge?
Our Virtual Boutique opened in October 2020 and has gone from strength to strength. We currently specialise in luxury watch brands, but the job is incredibly diverse, and we are very excited to be in the process of launching our Luxury Jewellery Virtual Boutique. The Boutique presently consists of twelve permanent colleagues. Collectively we have over 120 years of industry experience. With the success since our launch in October and exciting new projects on the horizon, we are in the process of expanding the team significantly.
As a Virtual Boutique Client Executive Specialist, you will use a professional and positive approach to deliver an exceptional Virtual Consultation to clients via our websites. You will utilise your excellent communication and interpersonal skills and passion for the business to engage with clients and colleagues across all areas of the business. You will be well presented at all times with a positive “can do” attitude, delivering exceptional client service to all. You will play a key role in the Virtual Boutiques’ success!

About you

• A positive, “can-do” attitude
• A passion for delivering exceptional client experience
• Experience within a luxury sales environment
• Motivated to reach and exceed targets
• Eager to learn and build on your retail and product knowledge
• A flexible team player who is always ready to go the extra mile

About us
Did you know we’re a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We’re the UK’s leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites!
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some of our benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance Programme
• 24/7 Virtual GP service
• Share Save Scheme
• Enjoy your Birthday Off
• Free Wellbeing Tools
• Generous Discount Scheme
• Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees’ unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience

Please refer the Job description for details