Client Success Analyst - McKinsey Transformation

at  McKinsey Company

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

WHO YOU’LL WORK WITH

You will join our Cologne office as part of the Wave team, serving clients across EMEA.
Wave is McKinsey’s distinctive and proprietary cloud-based program management platform to drive change at scale. It is part of the McKinsey Transformation practice. Wave empowers teams to drive performance and ensures superior execution and value delivery. The mix of intuitive technology and McKinsey’s distinctive business advisory enables clients to track the progress and performance of initiatives against business goals, budget, and timeframes, powering transformation delivery and sustained change.
We are looking for team members who are excited about the scale and scope of impact to readily drive organizational change. As a Client Success (Senior) Analyst, you will partner with leadership teams to help shape our strategy and build our holistic approach to client experience. In this role, you will have the opportunity to engage with a wide array of clients across industries, contribute to the further growth of one of the most successful digital asset of McKinsey, and will have access to world class training programs and experts to develop deep transformation expertise and best-in-class business acumen.

YOUR QUALIFICATIONS AND SKILLS

• Graduate degree with excellent academic records; proven record of leadership in a work setting and/or through extracurricular activities is a plus
• 1+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
• Experience with SaaS and/or digital products preferred; experience in project management, program management or change management is desirable
• Commitment to delivering exceptional results and services
• Strong problem solving skills; ability to multi-task whilst keeping attention to detail
• Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solution
• High energy team player; ability to rally support from multiple resources
• Relationship management skills; able to manage key stakeholders internally and at clients
• Clear oral and written communication skills to present complex value propositions to client senior executives
• Fluency in English and German, both written and spoken is a must; other languages are a plus

Please refer the Job description for details