Client Success Analyst

at  Qventus

ABOUT US:

Qventus is a real-time decision making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively.

ABOUT THE ROLE:

Are you the next Qventoid? We’re looking for a dynamic, innovative Client Success Analyst to be instrumental in assisting with enterprise-wide, multi-module client success for our Qventus Periop solution. Within Qventus, our team is dedicated to enhancing operational efficiency and client satisfaction, directly aligning with our core mission.
As a Client Success Analyst, you will work closely with Client Success Partners to support projects throughout the client success lifecycle. This role involves complex project and task management, data analytics, consultative insights, and client interaction. You’ll provide operational and strategic support from go-live through renewals, assisting in risk mitigation and resolution to exceed stakeholder expectations. This position is a gateway to growth, offering a chance to showcase your analytical skills and dedication to client success, focusing on strategic and operational tasks for effective product delivery and support.

ABOUT THE KEY RESPONSIBILITIES:

• Support a Client Success Manager with meeting or exceeding contractual goals related to the Qventus Periop Solution and increase the number of referenceable executives
• Support the CS team to improve KPI Metrics to provide actionable information that empowers clients to leverage outcomes data to drive system decision-making
• Support client adoption and buy in by encouraging client participation and preparing clients for speaking engagements such as webinars or conferences by creating presentation material inclusive of quantitative metrics
• Support creation of compelling data stories that directly address client strategic goals
• Support client referencability by developing and maintaining exceptional relationships with members across all levels of a client organization
• Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs
• Drive progress on open initiatives through attention to detail and basic project management
• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts
• Help minimize project disruptions, prevent potential issues, and ensure project success by proactively managing risks. Conduct risk assessments, develop risk mitigation strategies, and monitor risks throughout the project lifecycle
• Continuously assess Client Health via client interaction and feedback looks while working with CSM to mitigate risks and/or celebrate success that will foster an environment favorable to expansion, upsell and renewal conversations with clients
• Support engagement leadership to deliver client engagements on time with high reliability while coordinating with 4 - 5 cross functional colleagues
• Manage project resources, timelines, and budgets effectively helping deliver projects on time and within budget
• Support engagement leadership in identifying necessary resources and allocating them effectively to meet the highest quality standards for our clients
• Create high-quality executive level deliverables at an accelerated pace