Client Success Manager - 0305 - Panama

at  Bionic Talent

ABOUT THE CLIENT:

Our client is a digital marketing agency specializing in providing digital marketing and SEO services to small businesses and startups across the USA. They are seeking an experienced Client Success Manager to join their team.
With a focus on driving growth and maximizing ROI for their clientele, they are committed to excellence and are looking to expand their team with passionate individuals who excel in fast-paced, client-focused environments.

ABOUT THE ROLE:

We are seeking a motivated, self-driven Client Success Manager for our client. The ideal candidate should have a proven track record in managing client relationships, developing effective digital marketing strategies, and coordinating diverse campaigns across various channels. Strong communication skills, a deep understanding of digital marketing, and the ability to collaborate with cross-functional teams are essential.

WHAT YOU’LL BE DOING:

• Build and nurture strong relationships with clients, understanding their business goals and ensuring the client’s services align with their needs.
• Serve as the main point of contact for clients, addressing inquiries and concerns promptly.
• Develop and implement account strategies to drive client satisfaction, retention, and growth.
• Collaborate with clients to understand their objectives and tailor our client’s services to meet their expectations.
• Work closely with cross-functional teams to ensure the successful execution of client projects.
• Coordinate project timelines, deliverables, and communication to meet client expectations.
• Identify up-sell and cross-sell opportunities within existing accounts to drive revenue growth.
• Provide regular reports to clients on project progress and results.
• Ensure a high level of client satisfaction by proactively managing expectations.