Client Success Manager

at  Avetta LLC

Maidenhead, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate13 Feb, 2025Not Specified14 Nov, 20242 year(s) or aboveOwnership,Pmp,Plus,Procurement,Project Management Skills,Laser,Supplier Management,Communication Skills,AccountabilityNoNo
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Description:

SUMMARY:

As a member of the Avetta Client Success team, you will be both a relentless advocate for your customers and an engaging representative from our company to the customer. You will measure your impact through retention, expansion, and overall client health, but your daily focus will be as the customer’s guide for their journey with Avetta. This role is right for you if your passion is to help clients embrace a new paradigm for understanding and managing their businesses.
As the primary voice for our clients, the Client Success Manager works closely with all other teams inside Avetta. They will look to your experience and creativity to help them make the best possible decisions for our customers and the company. In the same way, your clients will look to you to help them understand and execute “what’s next?” to maximize the value, they see every day with our platform and services.

YOUR KEY VALUES AND SKILLS:

  • You thrive in an environment of ownership & accountability
  • You are proactive in your engagement with your clients and peers
  • You possess strong communication and collaboration skills
  • You are inherently persistent and operate as both a Client and Avetta advocate
  • You approach problem solving with a creative mind, empathetic spirit, and scalable mindset
  • You are passionate about your vision for client growth and laser focused on what is needed to get them there

MINIMUM QUALIFICATIONS:

  • 1-3 years in either a customer-facing (Customer Success or Account Management preferred) role with an Enterprise SaaS company or supplier management with a large organization
  • Bachelor’s Degree or equivalent work experience
  • Experience with the Microsoft Office suite, SFDC, CRM tools, and JIRA a plus
  • Excellent interpersonal, verbal, and written communication skills
  • Highly organized, collaborative, responsive, and proactive
  • Past success mastering new, complex technologies, processes, and concepts and training / mentoring others to master them as well
  • Strong project management skills, PMP a plus
  • Background in HSE or Procurement preferred

Responsibilities:


REQUIREMENT SUMMARY

Min:2.0Max:3.0 year(s)

Outsourcing/Offshoring

IT Software - Other

Customer Service

Graduate

Proficient

1

Maidenhead, United Kingdom