Client Success Manager

at  Datamaran

Job Title: Client Success Manager
Department: Accounts and Community
Reporting to: Head of Client Success
Location: Hybrid. London, UK
We are Datamaran: a fast-paced, energetic and high-growth technology company.
Datamaran is the only software analytics platform in the world that identifies and monitors external risks, including ESG. Trusted by blue-chip companies and top tier partners, it brings a data-driven business process for external risk and materiality analysis. In house - at any time. At Datamaran our mission is to positively impact the world by helping corporations to have a robust sustainability strategy with our SaaS platform. Literally, the software helps our clients to make the world a better place with ESG strategy decision-making! Now, we need you to help to accelerate this transformation.
We recognise that people of different backgrounds widen our perspective, so we’re committed to diversity, equality and inclusion in everything we do. Datamaran is proud to be an equal opportunity employer as such all applications received will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Our eclectic team of talented individuals represent over 25 nationalities, with 50% of our leaders being female. Datamaran is a fully digital and distributed company, already with over 100 members of staff working across the globe, with offices in London, Valencia, New York and now Leeuwarden in the Netherlands.
Such a mix makes Datamaran a unique, collaborative and ambitious workplace.
Datamaran is dedicated to creating an inclusive environment where all of our employees and contractors are encouraged to reach their full potential, and individual differences are valued and respected. Datamaran is proud to be an equal opportunity employer; as such all applications received will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.

WHAT WE ARE LOOKING FOR:

Are you passionate about building long-lasting relationships with customers while promoting the value of a unique SaaS product? Do you have outstanding communication and relationship-building skills while being able to manage the commercial aspects of it? We are looking for a Client Success Manager (CSM) whose responsibilities include supporting customers from onboarding to renewal by building close and lasting relationships and ensuring clients meet their goals in using our platform.
You will be supported by our Implementation & Training team taking care of the customers’ first steps in their onboarding journey, technical requests from clients, while you’ll be focusing on the strategic support of accounts.
Reporting to the VP of Customer Success & Partnerships, based in London.

Please refer the Job description for details