Client Success Manager [German Speaking]

at  Benify

Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we’re driving success with over 1500 customers and approximately three million users around the world . We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included “Because People Matter” .

As a Client Success Manager you support our clients in the usage of their benefit platform. You will enable the highest possible value of our product, customized to their needs, ensuring high product adoption. You play a vital role in building and maintaining strong relationships with our valued clients leading to client satisfaction with high renewal and low churn rate. Additionally, you will be a point of contact for all daily business that our clients might have and actioning on them, liaising with the Key Account Manager and other teams.

Your main responsibilities are as follows but not limited to:

• Support Key Account Managers in nurturing long-term customer relationships
• Handle technical tasks with a proactive mindset to maintain and enhance customer value
• Serve as the primary operational liaison between clients and the organization
• Ensure active client utilization of the solution
• Work with internal and external stakeholders and maintain outstanding relationships
• Educate our clients in using the solution
• Hold, attend and participate in client meetings and calls as required