Client Success Manager - Greater China (m/f/d)

at  Statista GmbH

REQUIREMENTS

• Completed university degree
• Exceptional verbal and written communication skills in English and Mandarin.
• Client centric and eager to build strong, meaningful partnership with clients
• 2-5 years of client-facing role in Greater China (e.g. Account Management, Client Success or Client Service) will be an advantage.
• Prior experience working with clients from diverse industries or syndicated research will be an added advantage
• Genuine passion for helping our clients succeed, proactive in understanding clients’ business and strong intellectual curiosity for market or industry trends and development
• Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
• A self-motivated and proactive team player who values collaboration and collective success
• Desire to be part of a rapidly expanding business

ABOUT US

At Statista, we’re all about facts and data, that’s why we are the world’s leading business data platform.
By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions.
Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees.
At Statista we value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team.
Are you ready to join us?

• You will be managing our client portfolio within the Greater China region together with the Sales Managers
• You will be responsible for nurturing client relationship throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement to resolving inquiry and demonstrate ongoing value of their subscription
• As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s solutions
• You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration or engagement activities towards client satisfaction and retention
• You will maintain records of client activity and account status, including regular reporting on client portfolio
• You are expected to support on ad-hoc marketing activities