Client Success Manager

at  Intellirent

JOB SUMMARY

As a Customer Success Manager at Intellirent, you will act as a trusted advisor to our clients, ensuring their success by helping them maximize the value of our software solutions.
You’ll lead and manage the new user onboarding process, conduct remote and in-person product training, drive user adoption and retention to ensure ongoing satisfaction. You’ll be responsible for coordination, organizing and attending partner events, understanding client requirements, maintaining deep product knowledge and collaborating with various stakeholders across the company to enhance user experience.

REQUIREMENTS

• Technically proficient
• 2+ years of experience in a training, account management, or customer success role, ideally within the multifamily industry
• Willingness to travel for client meetings and industry events
• Strong written and verbal communication skills with the ability to convey complex information clearly and across a diverse set of stakeholders
• Excellent project management, organizational and problem-solving skills
• A collaborative mindset with strong attention to detail and the ability to work effectively independently and across teams to drive client success
• Self-starter with fresh ideas who takes the initiative to get things done
• Familiarity with HubSpot (preferred)
  This is a full-time position working 40+ hours per week with an annual base salary plus a variable compensation structure. Final offers depend on experience, expertise, location, and market data. May vary from the stated range.
  We offer flexible working arrangements and place a strong emphasis on a good work/life balance. Intellirent is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees!
  Job Type: Full-time
  Pay: $68,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Compensation Package:

• Bonus opportunities

Schedule:

• Monday to Friday

Work Location: Remot

• Meet and exceed assigned quotas, KPIs and event-based revenue targets
• Build new relationships with clients and partners via direct contact with senior-level decision-makers digitally and face-to-face
• Stay up-to-date with industry trends, best practices, and competitors’ offerings
• Maintain a deep understanding of our product and speak with users about the most relevant features/functionality for their specific requirements
• Collaborate with Product and Marketing colleagues to manage and consistently improve the user experience
• Manage all post-sales activity for Enterprise clients through strong relationship-building, product knowledge, planning, and execution
• Constantly maintain and manage the client relationship database ensuring data is entered accurately and in a timely manner.
• Conduct monthly and quarterly “health checks” for your clients to drive satisfaction, adoption, retention, and reduce churn
• Monitor the B2C referral pipeline and support B2B clients as their residents consider our services
• Serve as the ‘voice of the client’ and provide internal feedback on how we can better serve them to maximize client value and retention
• Handle escalations and work across teams to resolve issues
• Improve upon our existing approaches to user engagement and account management