Client Success Manager- Key Account

at  WELL Health Technologies Corp

THE OPPORTUNITY

DoctorCare, under WELL Health’s Billing and Back Office Division, is disrupting how billing services are delivered to doctors across Canada. Our solutions streamline operations, easing administrative burdens and enabling doctors to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience.
Our solution, Practice Care by DoctorCare, helps doctors optimize the performance of their medical practice by providing actionable insights and automated billing, alleviating the need to understand complex patient enrolment and funding models so doctors can maximize their revenue potential every month.
Right now, we are launching a brand-new subscription product, Patient Care. Our new solution is an add on to our Practice Care service, we help streamline Doctors’ work by further removing the administrative burden of patient management processes. We help connect doctors with their patients, grow their rosters, and set up reminders for patient recall.
To ensure the success of this new product, we are looking for a Customer Success Manager (CSM) to join our best-in-class team in Ontario. As our new Customer Success Manager, you will connect with our growing customer base to increase engagement, provide exceptional guidance and support, and ensure a positive experience with our solutions.

HERE’S WHAT YOU BRING:

• The motivation and passion. You are focused on engagement and satisfaction, taking a customer-centric approach to problem-solving and driven to overcome challenges. You are looking for a company where you can make a difference.
• The customer-focused experience. You have experience in customer service, success, or technical support. You can gain trust and put customers at any level at ease. You thrive independently and as part of a collaborative team, doing what it takes to exceed customer expectations.
• The professional and flexible communication skills. You ask probing questions to get to the root of issues and can propose thoughtful solutions. You have the patience and the insights to adapt your message to fit your audience and to translate technical concepts for non-technical end users.

• The growth mindset. You are open to learning from others and independently. You acknowledge your mistakes and can adapt to setbacks. You are resourceful and can use

  new knowledge to solve problems.

• The humility. You are guided by the highest degree of integrity and introspection, always looking for ways to improve your approach and work. You can remove ego from

  discussion to identify the best solution to a problem.

• The technical skills. You are proficient with MS Office Suite, including Excel. You have

  exposure to a CRM and can quickly learn new systems.

Please refer the Job description for details